L7 CERTIFICATION

Product Support

“At L7 we are fully committed to providing effective and efficient support, which we know is critical to long-term customer success and loyalty.
RoBert kellaway
manager, technical support

Before you begin...

Role of the Support Engineer

Support Engineers perform regular updating of support incidents to record progress of open issues in an incident tracking system (eg Zendesk), hosting sessions with customers to diagnose reported problems, interacting with core teams for items that require escalation, and documenting technical solutions and product information in the knowledge base.

Pre-requisites for the role

  • At least 2 years of experience in software development
  • Minimum of 2 years of experience developing software applications (specifically web applications)
  • 2+ years of experience with JavaScript, HTML and CSS
  • Experience administering Linux systems, including setting up networking, shared file systems, remote access, and firewalls
  • Bachelors or equivalent experience in a relevant field, such as computer science or software engineering

Your journey at-a-glance

Bookmark these resources...

You should expect to make regular use of these resources. Consider bookmarking them.
L7|ESP Help Center
L7|ESP Sandbox

Your training path

We recommend that you complete the courses below in sequence to prepare you for shadowing and certification. 

L7|ESP Fundamentals

Core concepts | Terminology | User experience

Modeling Data and Processes

Build and test the underlying protocols and workflows that end users execute

Deploying L7|ESP

Installing, tuning and restoring L7|ESP

Developing for L7|ESP

Programmatically extending and connecting L7|ESP

L7|ESP Product Support

Concepts, process and tools