SUPPORT TRACK

Product Support Application Engineer

Learn the roles and responsibilities of Product Support Application Engineers necessary to reconcile support incidents. This course will prepare Product Support Application Engineers with the required context, methods, and tools needed to begin shadowing an L7 Product Support Application Engineer.
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What's included?

Course structure

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  • 6 Self-paced Lessons
  • 20 minutes per lesson
  • Knowledge checks with solutions

What you'll learn

In this course, you will learn about your role in the L7 software development life cycle and how to resolve tickets through the complaint handling life cycle. Given real-world scenarios, you will learn how to identify ticket types, escalate issues, and best practices when communicating with customers.

Prerequisites

Participants should have already completed:
  • Introduction to the L7|ESP platform fundamentals
  • Modeling Data and Processes courses
  • Developing for L7|ESP courses
  • Deploying L7|ESP course